Terms and Conditions

Man With a Van Haringey Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Haringey provides man and van, removals, delivery, collection, transport and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to commence work at your premises or address, you agree to be bound by these Terms and Conditions.

If you do not agree to any part of these Terms and Conditions, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, firm or organisation who requests and pays for the services and in whose name the booking is made.

1.2 Services means any man and van, removal, collection, delivery, loading, unloading, packing, transport, or related services provided by Man With a Van Haringey.

1.3 Vehicle means any van or other vehicle used by us to carry out the services.

1.4 Goods means the items, furniture, personal belongings, equipment, boxes or any other property that we are requested to move, transport, handle or store.

1.5 Premises means any property, building, flat, house, office, storage facility, driveway, road or other location where services are provided or goods are collected or delivered.

1.6 Contract means the agreement between the customer and Man With a Van Haringey, incorporating these Terms and Conditions and any written confirmation of the booking issued by us.

2. Service Area

2.1 Man With a Van Haringey primarily operates within Haringey and surrounding areas, including but not limited to nearby districts in North London, as well as serving collection and delivery points across the wider London area and the United Kingdom.

2.2 Acceptance of a booking for any particular area is at our sole discretion and subject to driver and vehicle availability, access, parking conditions and any applicable restrictions.

3. Booking Process

3.1 Bookings may be requested by the customer through our online forms or other accepted communication methods as notified from time to time. A booking is not confirmed until we have provided explicit confirmation and, where required, the customer has paid any deposit requested.

3.2 When making a booking, the customer must provide accurate and complete information, including:

a. Collection and delivery addresses;
b. Floor levels, lift availability and any access restrictions;
c. Parking availability and any permit, voucher or payment requirements;
d. The nature and approximate quantity or volume of the goods;
e. Any particularly heavy, bulky, fragile, valuable or unusual items;
f. Any likely delays such as narrow staircases, long walking distances, or shared access.

3.3 Quotations are based on the information supplied by the customer at the time of booking. We reserve the right to revise the quotation or charge additional fees if the information provided was incomplete, misleading or changes on the day of the move.

3.4 All bookings are subject to availability of vehicles and staff. We may refuse or cancel a booking at our discretion and will notify the customer as soon as reasonably possible.

4. Prices and Payment

4.1 Unless a fixed price has been agreed in writing, services are charged at our standard hourly or set rate applicable at the time of the booking.

4.2 Prices are exclusive of tolls, congestion or clean air zone charges, parking charges, fines, and other third-party costs, unless specifically stated otherwise. Such costs will be charged in addition to the quoted price where they arise as a result of the service.

4.3 We may require a deposit to secure a booking, particularly for larger jobs or peak dates. The amount of any deposit will be confirmed at the time of booking.

4.4 Unless agreed otherwise in writing, payment is due immediately on completion of the service. For hourly bookings, the chargeable time starts when the vehicle and staff arrive at the first address or at the agreed start time, whichever is later, and ends when the last item is delivered to the final address.

4.5 The customer must ensure that a responsible person is present at the final address to make full payment upon completion. Where no person is available to make payment, we reserve the right to retain goods until full payment is received or to charge additional fees for storage or redelivery.

4.6 We accept payment by the methods we specify at the time of booking. We reserve the right to decline certain payment methods for particular jobs or repeat customers.

4.7 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate, as well as reasonable costs incurred in recovering the debt.

5. Customer Responsibilities

5.1 The customer is responsible for:

a. Ensuring that all goods are safely packed, secured and ready for transport, unless a packing service has been expressly agreed;
b. Disconnecting and preparing appliances prior to the booking time;
c. Protecting floors, walls and fixtures where necessary, particularly in common areas of buildings;
d. Arranging and paying for any necessary parking, access permissions, or permits at both collection and delivery addresses;
e. Ensuring that there is adequate and safe access for the vehicle and staff at all premises;
f. Supervising the loading and unloading if they wish specific placement of items, and checking that nothing is left behind.

5.2 The customer must not request us to transport any goods that are illegal, flammable, explosive, perishable to an unreasonable degree, or otherwise hazardous. If such goods are discovered, we may refuse to move them and may terminate the contract without refund.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by giving notice as early as possible.

6.2 Where the customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded in whole or in part at our discretion, subject to any reasonable administrative charges.

6.3 Cancellations made less than 48 hours before the scheduled start time may result in forfeiture of the deposit and, for larger or long-distance jobs, a proportion of the quoted fee to cover our costs and loss of business.

6.4 If the customer fails to be present, fails to provide adequate access, or is otherwise not ready to commence the move at the agreed time, we may treat the booking as cancelled and charge a cancellation or call-out fee.

6.5 We will use reasonable efforts to honour the agreed date and time but accept no liability for delays caused by traffic, adverse weather, vehicle breakdown, accidents, road closures or other circumstances beyond our reasonable control. In such cases, we will rearrange the service at the earliest convenient time. If we must cancel due to such circumstances, any deposit paid will be refunded.

7. Loading, Transport and Unloading

7.1 Our staff will use reasonable care and skill when handling, loading, securing, transporting and unloading goods.

7.2 The customer must clearly identify any fragile or high-value items and provide suitable protection if they are packing the goods themselves.

7.3 Our staff may refuse to move items that, in their opinion, cannot be moved safely due to weight, size, access, condition of premises, or health and safety concerns.

7.4 The customer must ensure that all boxes are securely closed and capable of being safely lifted and stacked. We are not responsible for damage caused by overfilled, weak, or inadequately packed containers.

7.5 The customer should check all rooms, cupboards, lofts, basements, sheds and outdoor areas before the vehicle departs to ensure that nothing has been left behind. We accept no responsibility for items left at the premises after we leave.

8. Waste and Disposal Regulations

8.1 Man With a Van Haringey operates in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and cannot remove or dispose of household waste, building rubble, hazardous materials or controlled waste unless specifically agreed as part of a compliant service.

8.2 The customer must not place into our vehicles any items classified as hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, paint, oils, medical waste or contaminated materials.

8.3 Where we agree to remove items for disposal or recycling, this will be carried out in line with applicable regulations and may be subject to additional charges. The customer confirms that they have the right to dispose of such items and that they do not constitute prohibited waste.

8.4 Any fines, penalties or charges arising as a result of the customer providing misdescribed or illegal waste for removal will be the responsibility of the customer, who agrees to indemnify us in full for any resulting losses.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods or property is subject to the limitations in this section.

9.2 We will not be liable for:

a. Any loss or damage arising from inaccurate or incomplete information supplied by the customer;
b. Loss or damage to goods arising from poor or inadequate packing by the customer;
c. Damage to goods where the customer or their representative has participated in loading or unloading and such involvement has contributed to the damage;
d. Loss or damage to fragile items where they have not been appropriately packed and clearly identified as fragile;
e. Any indirect or consequential loss, including loss of profits, revenue, opportunity or enjoyment.

9.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value having regard to the age and condition of the items, and in any event shall be limited to a fair and proportionate amount for the service fee paid, except where prohibited by law.

9.4 We are not liable for any loss or damage where the customer has failed to declare that goods are of high value or require special handling, or where the customer has declined any additional protective services we have recommended.

9.5 Damage to premises must be reported to us in writing as soon as reasonably practical and in any event within 48 hours of completion of the service. Damage to goods must be notified as soon as discovered, and no later than 7 days after the service. We reserve the right to inspect and, where appropriate, to repair or arrange repair of any damage before any alternative remedy is offered.

9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Insurance

10.1 Man With a Van Haringey maintains appropriate insurance cover for its operations as required by UK law. Details of our insurance cover may be provided on request.

10.2 The customer is responsible for ensuring that they have adequate insurance for their own goods, especially high-value items, and for checking any existing home or business insurance policies that may apply to removals or goods in transit.

11. Parking, Fines and Access Restrictions

11.1 The customer is responsible for arranging parking and ensuring our vehicle can legally and safely park as close as reasonably possible to the premises.

11.2 Where parking is not arranged or there are restrictions, any parking fines, penalty charges, tow-away fees or additional costs incurred as a result will be charged to the customer in full.

11.3 Additional charges may also apply where our staff are required to walk unusually long distances between the vehicle and the premises, or where access is significantly more difficult than described at the time of booking.

12. Delays and Waiting Time

12.1 If our staff and vehicle are kept waiting beyond a reasonable period at any address due to keys not being available, lack of access, incomplete packing, or any other reason outside our control, we may charge waiting time at our standard hourly rate.

12.2 Where a move cannot be completed on the agreed date due to delays with keys, access to the new premises, or other circumstances not caused by us, we may charge additional fees for storage, overnight retention of goods, and re-delivery.

13. Complaints

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with our staff as soon as possible so that we have the opportunity to resolve it at the time.

13.2 If the matter is not resolved on the day, you should submit a written complaint with full details of the issue and any supporting information. We will review and respond within a reasonable timeframe.

13.3 Making a complaint does not remove your obligation to pay for the services provided. Any agreed refund or adjustment will be processed once our investigation is complete.

14. Data Protection and Privacy

14.1 We will collect and use personal information about customers for the purposes of handling enquiries, managing bookings, providing services, processing payments, and meeting legal obligations.

14.2 We will take reasonable steps to keep personal data secure and will not sell or share it with third parties other than as necessary to perform the contract, comply with the law, or manage our business operations.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any variations to these Terms and Conditions requested by the customer will only be effective if agreed in writing by Man With a Van Haringey.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking or allowing our staff to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.