Terms and Conditions for Man With A Van Haringey

These Terms and Conditions set out the basis on which Man With A Van Haringey, referred to in these terms as “we”, “us” or “our”, provides transportation, loading, unloading, and related removal services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to provide clarity on the service arrangement, payment expectations, cancellation rights, liability limits, and the responsibilities that apply when we carry out a van moving service, a household relocation, or any similar job.

These terms apply to all services supplied by Man With A Van Haringey, whether booked as a one-off delivery, a domestic move, an office transport service, or a clearance-related collection where lawful and appropriate. Unless otherwise agreed in writing, these terms take priority over any oral statements, informal messages, or assumptions made before or during the booking process. Any variation to these terms must be confirmed by us in writing. If any part of these terms is held to be invalid or unenforceable, the remainder will continue to apply in full.

For the avoidance of doubt, these terms are designed as a general legal page and do not include a service guide, promotional claims, or customer feedback. They should be read carefully before you place a booking. If you arrange a man and van service, a removal van service, or any associated labour through us, you are responsible for ensuring that the booking details you provide are accurate, complete, and updated if circumstances change.

1. Booking process
All bookings are subject to availability and to our acceptance of your request. A booking may be made through any communication method we choose to offer from time to time, but it only becomes confirmed once we have provided acceptance and, where applicable, received any required deposit or payment authorisation. A quotation provided before confirmation is based on the information supplied by you and may change if the actual work differs from the description provided at the time of booking.

When making a booking, you must provide accurate details about the items to be moved, the pickup and delivery locations, access conditions, floor levels, parking restrictions, loading requirements, and any special handling needs. If you fail to disclose relevant information, we may adjust the price, alter the vehicle or team size, refuse to begin the job, or terminate the service if the undisclosed issue makes safe completion impossible. A van hire with driver arrangement, a furniture transport booking, or a same-day transport request is all subject to the same requirement for full and honest information.

We may decline a booking where the job would be unlawful, unsafe, beyond our operational capacity, or likely to cause disproportionate risk to property, people, or the vehicle. We also reserve the right to request photographs, measurements, item lists, or other information necessary to assess the task. If your booking involves fragile, heavy, valuable, or awkward items, you should tell us in advance so that we can determine whether additional labour, packaging, or equipment is required.

The customer is responsible for being present, or ensuring an authorised representative is present, at both collection and delivery unless we have agreed otherwise. If no one is available at the relevant time, waiting charges, redelivery costs, storage costs, or cancellation charges may apply. We are not responsible for delays caused by your failure to provide access, keys, codes, parking permission, or other necessary arrangements. Any instruction given by your representative will be treated as authorised by you.

2. Payments
Unless agreed otherwise in writing, payment is due in full on completion of the service, immediately upon request, or in advance if we require prepayment for the job. We may request a deposit to secure the booking, particularly for larger jobs, high-demand dates, or services requiring a dedicated vehicle and team. Any deposit paid may be non-refundable except where required by law or where we cancel the service without lawful reason.

Our prices may be quoted as fixed fees, hourly rates, mileage-based charges, or a combination of these, depending on the nature of the work. The final price may be adjusted if the job takes longer than expected, involves extra stops, additional labour, storage, stairs, waiting time, failed access, or items not included in the original quotation. If you ask us to carry out extra work on the day, you agree that such work may be charged separately at our standard rates. A man with a van hire or removal transport service may therefore cost more than the initial estimate where the factual circumstances differ from those described at booking.

We accept payment methods only as notified by us from time to time. If a payment is declined, reversed, disputed, or otherwise not received, you remain liable for the outstanding sum together with any reasonable recovery costs permitted by law. Where invoices are issued, they must be paid by the due date stated on the invoice. Late payment may result in interest, administration charges, and suspension of future services. We reserve the right to retain goods only where permitted by law and only to the extent necessary to secure payment of sums lawfully owed.

3. Cancellations and rescheduling
You may request a cancellation or rescheduling, but the amount charged will depend on the notice period and the costs we have already incurred. If you cancel with sufficient notice before we have dispatched the vehicle or committed resources, we may refund some or all of any prepayment at our discretion, subject to administrative deductions where allowed. If the booking is cancelled at short notice, on arrival, or after work has begun, you may be charged the full amount or a substantial portion of it.

If we need to cancel or reschedule due to circumstances beyond our reasonable control, including traffic disruption, adverse weather, vehicle breakdown, staffing issues, public safety concerns, or legal restrictions, we will make reasonable efforts to offer an alternative time. However, we do not guarantee that an alternative slot will be available. We will not be liable for indirect losses resulting from a cancellation or delay where the cause was outside our control or where we acted reasonably to protect safety and compliance.

4. Service conditions and customer obligations
You must ensure that the items being moved are suitable for transport and are securely packed where necessary. We are not responsible for items that are inadequately boxed, wrapped, disassembled, or prepared unless we have expressly agreed to provide packing support. You should remove or disclose batteries, fuel, gas canisters, sharp objects, and any other hazardous contents before the move starts. We may refuse to carry items that are unsafe, prohibited, or likely to damage the vehicle or other property.

We may stop or pause the job if we encounter unsafe working conditions, verbal abuse, aggression, illegal conduct, or a material discrepancy between the job described and the job presented. If additional labour is required because access is restricted, items are heavier than stated, or disassembly/reassembly is more involved than expected, extra charges may apply. This applies to every van transport booking, including small removals and larger relocation jobs.

You must obtain all permissions required for parking, access, and loading at the pickup and delivery locations. If fines, penalties, clamping charges, tolls, or access fees arise because of your failure to make proper arrangements, you are responsible for those amounts. Any time lost due to lack of access, waiting for keys, restricted lifts, or incomplete instructions may be charged as waiting time or added labour.

5. Liability
We will exercise reasonable care and skill in providing our services, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events beyond our control, including defects in items, poor packing, hidden weaknesses, or pre-existing damage. We are also not responsible for sentimental value, loss of profit, business interruption, or any indirect or consequential loss arising from the service.

Where we are responsible for proven damage to property or items, our liability will ordinarily be limited to the lower of the reasonable repair cost, replacement value, or the value stated in any agreed insurance arrangement, subject to the terms of that cover and any exclusions. You must notify us of any alleged damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to report an issue promptly may affect our ability to investigate and may limit any remedy.

We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded. Nothing in these terms affects your statutory rights as a consumer where applicable. If you are acting in the course of business, you acknowledge that our liability for business losses may be excluded or restricted to the fullest extent allowed by law.

6. Waste regulations and disposal
Where our service includes the removal of unwanted items, waste, or clearance materials, you must ensure that the waste is described truthfully and that it may be handled lawfully. We will only remove waste or dispose of items where the arrangement complies with applicable UK waste legislation and any licensing requirements. We do not agree to transport, dump, or dispose of waste unlawfully, and you must not request or encourage us to do so.

If items are classified as controlled waste, electrical waste, hazardous waste, or require special handling, you must inform us in advance. Additional documentation, sorting, segregation, or charges may be required. We reserve the right to refuse any item that cannot lawfully be carried, stored, or transferred. If we agree to dispose of waste, ownership of the waste transfers only in accordance with the applicable legal framework and only for the purpose of lawful handling and disposal.

It is your responsibility to ensure that any waste presented for removal is not contaminated with prohibited substances, loose liquids, chemicals, pressurised containers, or other dangerous materials unless we have expressly accepted that risk and have the lawful capacity to deal with it. If we are asked to carry out a clearance service, you must confirm whether items are to be reused, recycled, donated, or disposed of, but final handling will always depend on legal compliance and operational suitability.

7. Ownership, access, and third-party property
You confirm that you either own the items to be transported or are authorised by the owner to arrange the service. By booking a man with a van service, you warrant that the goods are not stolen, prohibited, unlawfully possessed, or subject to any dispute that would prevent lawful transport. If a third party claims ownership or seeks to interfere with the service, we may suspend the job until the matter is resolved to our satisfaction.

Any property left in our vehicle or under our control after completion of the agreed job may be subject to storage, retrieval, or disposal procedures in line with applicable law and any reasonable administrative process. We are not responsible for items left behind if you fail to check the vehicle, premises, or delivery location at the end of the service. Claims about missing items should be raised promptly and with sufficient detail to permit investigation.

8. Delays, force majeure, and suspension
We are not liable for delay or failure to perform any obligation where the delay or failure is caused by events beyond our reasonable control. Such events may include severe weather, accidents, traffic incidents, road closures, fire, flood, industrial action, public emergency, government action, or other force majeure events. If such an event occurs, we may suspend, postpone, or cancel the service without liability beyond any refund required by law for unperformed work.

9. Complaints and disputes
If you are dissatisfied with the service, you should notify us as soon as reasonably possible and provide relevant details so that we can investigate. We may ask for photographs, item descriptions, evidence of value, or other information. Any complaint must be made promptly and in good faith. We will aim to review concerns fairly and may offer a repair, partial refund, or other reasonable remedy where appropriate and where liability is established.

Before starting legal proceedings, both parties should attempt to resolve disputes informally and in a proportionate way. Nothing in these terms prevents either party from seeking urgent relief where necessary. If a dispute cannot be resolved amicably, it will be handled in accordance with the governing law and jurisdiction clause below. A transport and moving service complaint will not alter our contractual rights unless we confirm a change in writing.

10. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Subject to applicable consumer rights and any mandatory legal provisions, the courts of England and Wales will have exclusive jurisdiction. If you use our van and driver service, a house move, or any related removal work, you agree that these terms apply from the moment your booking is accepted until all obligations are completed or lawfully ended.